Thank you for your interest in QubicaAMF’s US Technical Support.
Our normal hours of operation are:
Monday-Friday | 8:30 AM – 10:00 PM Eastern Time |
Saturday | 8:30 AM – 7:00 PM Eastern Time |
Sunday | 10:00 AM – 6:00 PM Eastern Time |
We are available by phone at (866) 460-7263 (option 3) or email at techs@qamf.net.
In case of emergency, we offer 24 hours, year-round on-call support outside of these times.
Please be advised that “emergency” calls include:.
- - Conqueror will not start on any terminal.
- - No lanes can be opened.
- - No credit card pin pads are functional.
- - Any scoring/Conqueror/machine issue occurring during league play.
Any call that does not meet the criteria above is considered “non-emergency” and will be redirected to our normal hours of operation.
For DASSLE Support only, please contact us at dasslesupport@qamf.net.
Indicate the following in your email:
- Center Name
- Center City & State
- Best Contact Information
- Brief description of issue/question
A Dassle Specialist will be available during the following days and hours:
- Tuesday – Saturday
- 9am – 5pm EST (12pm-8pm PST)
Note: If you contact Technical Support via phone, a technician will create a case log to forward to our Dassle Specialist. Your call will be addressed during the Dassle support hours noted above.
Our 2024 holiday hours are as follows: (Limited Staff is available on the following days)
Friday, March 29th | 8:30 AM – 7:00PM |
Monday, May 27th | 8:30 AM – 7:00PM |
Thursday, July 4th | 8:30 AM – 7:00PM |
Monday, September 2nd | 8:30 AM – 7:00PM |
Thursday, November 28th | Closed for US Thanksgiving |
Friday, November 29th | 8:30 AM – 7:00PM |
Monday, December 23rd | 8:30 AM – 7:00PM |
Tuesday, December 24th | 8:30 AM – 7:00PM |
Wednesday, December 25th | Closed for Christmas |
Wednesday, January 1st | 8:30 AM – 7:00PM |
For additional information, resources, and manuals, please consult our website here.