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New Technical Support Chat Feature 

Announcing our new Technical Support Chat feature, currently available for all North American customers. This exciting addition reinforces our ongoing commitment to enhancing your experience and providing even more ways to connect with us. As Chat is a product of our new Contact Management System, this feature is exclusive to Technical Support and not other areas of the company.  

How to Get There 

Direct Connection: Access via our Technical Resources page. Just click the Chat icon on our Technical Resources page and start communications with the team. Our Chat is dedicated exclusively to Technical Support, so you won’t need to navigate any menus or departments.   

Chat will be available from 9:00 AM to 5:00 PM Eastern, Monday through Friday. Soon, you’ll also be able to access this feature through your QPortal page. 

                                                 

Here are Some Benefits 

Enhanced Customer Support 

  • Live troubleshooting: With guidance from an agent, issues can be quickly resolved, reducing the need for returns or repairs.  
  • Send images of the problem: Easily send pictures or videos in real-time, allowing our team to better analyze issues and save files to your case in real time. 
  • Immediate assistance: Customers with questions or concerns about products or services can get answers. 

Improved Customer Experience 

  • Perfect for Noisy Environments: Chat is an ideal solution for loud environments where phone calls may be difficult. 
  • Convenient: An easy-to-use communication channel for you to reach out. 
  • We Hear You: We can hear from you and use your feedback and to improve products, services, and overall customer experience. 
     

We’re excited for you to try this new way of connecting with our team and would love to hear your feedback. If you have any questions, feel free to reach out to Technical Support. Stay tuned for more updates as we continue to enhance your customer experience.